Shipping policy

Last updated: 3 October 2026

Where we deliver and shipping charges

We currently offer free standard shipping to eligible United States delivery addresses accepted at checkout. Enter your complete address to confirm availability. The final shipping charge, if any, is shown before you pay. Please contact vamaryaltd@gmail.com before ordering if you have a remote, military, territorial or PO Box address, or need delivery by a particular date.

Where your order ships from

Paws & Claws is operated by VAMARYA LTD, a UK company. We use third-party fulfilment partners, and our current pet-product collection includes items dispatched directly from China. Some products may use other warehouses. Our London registered office is not a dispatch location or return address. Items in one order may travel separately; tracking will identify the parcels where available.

Processing and delivery estimates

Processing and transit are separate. Our fulfilment partner currently estimates approximately 1–3 days for processing for most orders; stock availability, weekends, public holidays and order checks can cause longer processing. An order is not dispatched merely because a shipping label has been created.

For the Treat & Scratch Dog Nail Board, Rainy Day Four-Leg Dog Raincoat, Cozy Loop Cat Tunnel Bed, Sniff & Seek Dog Snuffle Mat and Peek & Play Felt Cat Tunnel, the current standard U.S. route estimate is 5–15 days in transit after dispatch. Processing must be added to that estimate. These are supplier estimates checked on 3 October 2026, not guaranteed arrival dates. The faster 5–11-day range does not cover every shipment.

Other products, warehouse options and delivery addresses can have different estimates. Check any product-specific delivery information or contact us before ordering for the current estimate for your item and ZIP code. Customs checks, carrier disruption and peak holiday periods can affect delivery. We do not guarantee Christmas or other event-date arrival unless we expressly agree to a specific delivery commitment with you.

Tracking and address changes

When tracking is available after dispatch, we will send it using the contact details provided with your order. A newly created tracking number can take time to show carrier scans. Check your address and email before payment. Contact us immediately to request a correction; changes may not be possible after processing or dispatch. We will explain any available options and obtain your agreement before charging for an additional service.

Delays, missing parcels and order problems

If we cannot dispatch within the stated processing estimate, we will notify you of the delay, provide a revised estimate when available, and offer the cancellation or refund options required by applicable law. We will seek your consent to wait where required. You do not lose your rights because a supplier or carrier is involved.

If tracking stops updating, a parcel is overdue or marked delivered but cannot be found, email us with your order number. We will investigate and arrange an appropriate remedy, including replacement or refund where required. For damaged, faulty, incorrect or missing items, please contact us within 30 days of delivery where possible; this request does not shorten any statutory rights. See our Return and Refund Policy.

Taxes, customs and returns

Taxes collected by us are shown at checkout. International dispatch may involve customs clearance. If a carrier requests an unexpected duty, tax or handling payment, contact us promptly so we can review the charge and explain your options. Free standard shipping is not a guarantee that a customs authority will never assess a charge.

Please contact us for instructions before returning anything. Do not send returns to the parcel’s sender address or our registered office unless we specifically instruct you to do so.

Contact

Paws & Claws / VAMARYA LTD (England and Wales company number 16848632). Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: vamaryaltd@gmail.com.