Refund policy

Returns & refunds

Need help with an order? Contact Paws & Claws at vamaryaltd@gmail.com with your order number.

Damaged, faulty, incorrect or missing items

Please inspect your order when it arrives and report an issue within 30 days of delivery. Include a description and, where possible, clear photos or video of the item, packaging and shipping label. Keep the item and packaging while we review your request. If evidence is difficult to provide, contact us so we can help.

We will assess the issue and arrange an appropriate remedy, such as a replacement, missing part or refund. Your claim is handled by Paws & Claws; you do not need to contact our fulfillment partner.

Before sending anything back

Contact us first for return instructions. Do not send items to the address on your parcel or our registered business address. We will confirm whether a return is needed and provide the correct destination and shipping instructions. For a confirmed faulty or incorrect item, we will arrange or cover any necessary reasonable return shipping. Do not pay for return postage before contacting us.

Change of mind or an incorrectly selected option

We do not offer a voluntary change-of-mind return or exchange service. Please check the size, color and package contents before ordering. This does not limit any cancellation, return or refund right required by applicable law.

Cancellations and delivery problems

Contact us promptly if you need to cancel or correct an order. We will check whether processing can be stopped; cancellation is not guaranteed once processing begins, subject to your legal rights. If an order is late or tracking shows delivery but you have not received it, contact us so we can investigate.

Refunds

We will email you the outcome of your request. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

Your statutory rights

This policy, including the 30-day reporting window, does not exclude or restrict mandatory consumer rights, including rights relating to faulty or misdescribed goods or any applicable statutory cancellation period. These rights are not conditional on our supplier approving a reimbursement.